Great service from day 1. Of course there have been delays with the pandemic effecting all industries. But the team at Juicy kept me up to date with my order. Finally received my bike a week ago. Delivery was super quick and efficient. Bike was almost ready to go with just a handlebar, seat adjustment and peddles to attach. Let me start by telling you I am an unfit, overweight middle aged lady. The bike - The Roller is bigger than I expected - my little legs found it a challenge, but the team helped me straight away with an alternative seat bar to allow it to drop a little further. The bike is heavy - no denying, so moving and pushing is hard work (though the battery can help with pushing) - find somewhere easy and secure to store it, That said, oh my, when you are riding it, it's a dream. The power is phenomenal - I live in a very hilly area of Yorkshire and that has always been my barrier to cycling, but no more! - every hill so far has been manageable - I mean really manageable! It is really easy to use, turn the help up or down as you need it. I purchased the biggest battery, and it lasts for ages, no worries about it flattening whilst out. I have already used it to go shopping (yes I bought a cute basket) and today commuted to work for the first time ever) - I bought a pannier too for my laptop. If you have ever wished you could cycle but thought it too hard, try an e-bike and maybe you might be like me and be converted! - buy a good helmet, buy a good lock and get it insured just in case, and I might see you on the Greenway soon!