We are pleased with our new folding juicy bikes, although we haven't had much chance to use them yet and are still learning how to ride them. We find them heavy to lift into a car even without the battery - but then we no longer have the youthful strength we once had! We would have preferred to be able to contact the shop we bought them from directly, rather than go through an 0845 number to another shop. We also think that we should be provided with a credit/debit card receipt for our payment transaction, at the point of purchase, rather than have to wait for a general receipt to be sent later via email. When paying for the bikes we had no way to check amount what was being taken from our account or proof of purchase when leaving the shop. We have never experienced this before for any card transaction and would suggest that Juicy Bikes provides card receipts as well as general receipts.