My entire experience with Juicers.ie was shockingly bad. I ordered a dehydrator and it arrived completely broken. I emailed immediately to return it, and they did not want to take it back. First they required me to film a video proving it was broken. Once I proved this, they asked me to go to the hardware store to buy fuses to try to repair it myself. I can not accept that a brand new item needs to be repaired upon arrival, so we emailed back and forth for weeks with me just trying to return the dehydrator. After I filed a dispute with my credit card company, juicers.ie decided that they would take it back, but they asked me to organize shipping! After several more days of discussions, they finally sent a shipping label and took the dehydrator back, but they insisted they would only refund my money if their technicians confirm it is actually broken... This was clear when it arrived, so finally, after approximately a month, they accepted the return and issued a refund. When the money was redeposited into my account there was a wire transfer fee of a couple of pounds charged to me. I am too exhausted at this point to fight over that, so in the end I am out several hours of time and a little bit of money and I do not have a dehydrator. FYI: The customer service reps I dealt with were named Julia and Hakan. If you find yourself in this situation, I recommend trying to avoid them if at all possible. Good luck.