Worst experience 1. We ordered an 8mm shower enclosure with shower tray. As there was no delivery updates sent to us we decided to contact the Customer Service. It was only after we got in touch they checked the warehouse to see that the 8mm enclosure is out of stock. Why do you show the item in stock when it wasn't? We then agreed for a 6mm shower enclosure instead. 2. After multiple chasing up delivery was made and it was only a partial delivery. The shower tray was missing. 3. Again a series of chasing to get the tray delivered. All this while our builders had been put on hold causing us mental stress, loss of money and time. 4. Finally when the tray arrived it was not of good quality. The thickness of shower tray was not 40mm. And their website does not give thickness information when you order enclosure with tray as a combo. Poor item description on website. 5. For a £75 shower tray they are asking to pay £72 for their courier pickup to get a refund.it's a joke. For all the delay,the stress and the loss of our time and money you should atleast have the courtsey to refund £75 without charging us £72 for the courier pickup. It has been the most worst and horrendous experience.