Absolutely appalling company. Rude and unhelpful, never get a response. ‘Managers’ supposedly looking into our query, they’ve been ‘looking into it’ since JUNE. Unbelievable, threatening court proceedings and they respond with a snooty email with surprise surprise!....it’s being ‘looked into’. They damaged our house, issued a useless report (which we were charged £144 for) and left us in a complete state having just moved in to find the radiators flooding everywhere. They’ve taken absolutely no responsibility for their actions, nor their incompetence, and continue to be a massive disappointment with every communication. Will never, ever, recommend to anybody.