Did not answer emails or phone calls After3 weeks of no communication I contacted paypal They replied to paypal saying there was a delay of upto another week I waited 1r days and got back in touch asking to swap for items that were in stock After 6 weeks they cancelled my order The UK wide nomination charms offer has now finished, so can't buy anywhere else now either. Seriously I'd avoid this cowboy company. Shopped here for over 5 years and don't know what's happened to them Will never spend a Penybont with them again I suggest people of a similar issue contact nominiation directly like I have Hopefully if we complain in volume nomination will sort the problem out