Like many others I had ordered some nomination charms and the free bracelet back in October. After taking payment out I received email saying items awaiting stock. And that was the last I heard. I have been trying to call and nothing. Sent a email couple of days ago and was quite harsh with it..got a email back saying items were not delivered as payment declined. Which was false as paypal and my bank confirmed it had been paid for. I had emailed back stating so and not heard a thing. Paypal are in the middle of getting me a refund. And said if this is the case with many people paypal will have to cut ties with the company. The most shocking service and customer service iv ever experienced