DO NOT ORDER FROM THIS STORE OR WEBSITE!!!! I am in the process as below with the complaints of reporting them to Trading standards, my bank. Its absolutely terrible to get in contact with this company they are not responding to any emails, answering the calls. I made an order back in October and the Items were in stock, they took the money out straight away, it was for a Personalized Nomination Leather Heart necklace with charms as my daughter is moving away and will not be here for Christmas so I thought this personalized gift would be a Perfect gift with meaning. I am so disappointed upset as I have not got any spare cash to buy her a another gift. The charms came but obviously I have nothing to attach them to. I have asked for a refund but nothing back. Very Saddened that I am unable to give my Daughter this Special Personalized gift to take with her.