OK so ordered a necklace and got it engraved. The box was very damaged when I arrived. I dont think it happened in transit as the box slid into an outer case that was not damaged at all so the box must've been damaged before it was sent. It was a gift so doesn't look good handing a gift over when the box doesn't fully open. Was surprised to see the engraving had been done in black, this is the first time I've ever seen it done this way. The website should probably show an image of an actual engraved piece of jewellery. I probably wouldn't order again if I had've known how it would have turned out.