Ordered dresses for my daughter but arrived far too late so returned and Jones & Jones acknowledged receipt confirming refund would be within 14 days. Hasn't happened and no response to emails. Thankfully my 17 year old daughter didn't order on her debit card but we used my credit card. Bank are claiming refund through chargeback so worth trying this if you can by contacting your bank. Think this applies to both credit and debit cards. Disgraceful customer service, wish I'd seen all the reviews first. Thought they were reputable as they sell via big companies like Next.