We're so grateful. After several mortgage brokers from other companies had been too slow and inefficient to help us, we came across John Charcol, in particular Steve Molina and Hayley Sydes. The application process for a 2nd charge mortgage was lengthy due to our current situation, but Hayley kept giving us daily email updates - which was such a caring and approachable way to ease our minds that things were taken care of every step of the way. Anytime there were challenges, Hayley was there to promptly help, with both warmth and efficient action. Making us feel number 1 priority. And thank you to Steve for the excellent advice that led us to getting an offer, and then for helping us get another offer from a second lender when the first one flaked. Steve never gave up. Neither did Hayley. Excellent customer service, we will be back in future.