I first started dealing with John Charcol around 9 months before our BTL remortgage actually completed. We had to try two or three different routes to get the mortgage we needed (due to a unique rental situation), so got to build a great relationship with the team, brilliantly led by Charlotte A. Charlotte was a great, prompt communicator, and each time we hit a problem, she always had an alternative avenue for us to go down. Thankfully, this persistence paid off, and we got the remortgage, raising the capital we needed for a renovation project. Thanks to Charlotte for all the support. I am very happy to recommend.