We have used John Charcol several times now, for new properties and mortgage renewals and are constantly so impressed with the service we receive. Fiona Allen is an absolute SUPERSTAR. So incredibly organised and always one step ahead of everyone else, which was a welcomed breath of fresh air. Fiona was such a brilliant support.. We unfortunately had two previous houses fall through but she was always there with positivity, optimism and reassurance, a real personal touch. We wouldn't have completed as quickly without her. We have used a few brokers over the years, and Jyotin stands out as incredibly professional and always responds in a timely manner. John Charcol also can assist you with life protection and even a complementary service where you're able to switch all service providers to your new address. Would highly recommend using their services and if you're able to request Fiona Allen as your client relationship manager, do so!