Absolutely thrilled with the service and communication from Nicole and Fiona. This mortgage would never have happened if this diligent and hardworking team hadn't guided us through it. There were holdups with other parties and several complications and Nicole and Fiona have chased and clarified things to make sure everything stayed on track. I have already recommended John Charcol to several friends. Communication was excellent and we were given updates regularly and never afraid to ask "stupid" questions which were explained in plain English. We are so grateful for the service we have received.