Right at the last moment there was a shortfall in the mortgage of £2000 which meant my having to find that amount at very short notice. I complained and just keep getting offered a telephone conversation to discuss things when what I want is the official complaints procedure to make a WRITTEN complaint - not get fobbed off by some bland telephone conversation. At the moment I am busy at work but eventually I will get round to complaining to the financial ombudsman.
5 years ago
John Charcol has a
4.9
average rating
from
2,335
reviews
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