Not happy that work was completed outside the agreed time frame 8am - 2pm No problems with the actual work and the technician. but your firm rang and told me it would be just after 2pm due to a vehicle breakdown and no sign at 3pm. Rang you to complain and response was that I would have had to wait in all day with another firm. I would suggest that is a bad response and I paid a lot of money upfront for a relatively easy job so I am paying for a timed visit. Technician finally turned up at 3.30pm which meant I missed going out with my husband to get respite from caring from my mother who has Alzheimers.