A family with three children occupying one of our flats, found bed bugs in two bedrooms. We had been guaranteed by JG Pest Control same day eradication by heat treatment of the bed bugs. However two months later after JG Pest Control carrying out this work, together with three visits of chemical treatment and a mist treatment the bedbugs have still not been eradicated. Also their contact representative Matthew offers a visiting arrival time, but then on occasions either nobody turns up or not at the appointment time. Today a Representative should have really come back to have carried out another guaranteed heat treatment which would be about 8 hrs, but instated they have carried out a spay of the bedrooms which lasted approximately 20 mins. At present the service by this company is truly shocking.