It seems to be a scam and reading some of the reviews I can completely identify with the experience. After charging £120 to send a technician to come round to the house and tell us our options after we saw a mouse in the house - a rude technician came round, they sent me a report that was essentially 2 blank pages with 3 half written sentences and spelling mistakes and no photos showing what they had done. The 3 half written sentences said there was no evidence of a problem and didn't bother to suggest any next steps. In the end we decided to buy mouse traps from a large ecommerce company for £25 which came next day and we caught 2 mice in 2 days. I've been trying to get a refund and they will now only communicate by email and only after pushing did they agree that they would "schedule a call". They will not provide a refund because they say the service was fulfilled and I got a report on the issue! Please take seriously the bad reviews that others have also left and save yourself the hassle. I really hope these reviews will stop others making the same mistake of using this terrible company.