Initially I found exactly the wallpaper I wanted, the service was excellent and delivery prompt - though I did feel that the free sample was by no means big enough nor the still meagre sample I then paid three pounds for. I had asked for guidance from Jane Clayton as to how many rolls I would need and sent measurements, sketch and description of the room and specified it was merely for a relatively small area in the partly tiled bathroom for the space between picture rail and dado rail. I was told to get three rolls. However, when finished I had one full roll and almost half a second left after my professional decorator had followed strictly the instructions for applying. When I asked to return the full roll in its original package unopened this request was refused. The wallpaper was not cheap and in the present climate of buying on line it is to be expected that refunds/returns are regarded as a normal part of every transaction. It was even suggested in the reply to my request that the extra roll might have been because the window was included in their calculation or even that they had allowed for the "skirting board" which made me wonder whether my original description of the room had even been read carefully. Having said this, I am delighted with the finished result but am left with the impression that in any dispute the customer is unlikely to have redress and as a result am unlikely to deal with J&C in the future.