I recently have had my eyeliner and lips tattooed and I am extremely pleased with the results. Jacqui is very warm and friendly which helps put you at ease...her work is of a very high standard. I researched for over two years before having these procedures done and kept coming back to Jacqui's website which I found helpful and informative. The overall look is amazing and I feel that it has put back the vitality in my face...I have had many compliments from friends and some who I have not seen in a while say I look fantastic. I have recommended Jacqui to all my friends and some are now willing to go and have some work done with her....the procedure is done using a numbing gel which is helpful with pain relief. personally I did not find it very painful. I certainly will be using Jacqui in the future for any cosmetic work I find I would like to have done