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IT LUGGAGE Reviews

4.3 Rating 3,017 Reviews

82 %

of reviewers recommend IT LUGGAGE

Company Reviews

Product Reviews

4.3

Based on 3,017 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 14th April 2024

IT LUGGAGE 5 star review on 14th April 2024

IT LUGGAGE 5 star review on 14th April 2024

IT LUGGAGE 5 star review on 1st April 2024

Donna Kenworthy

IT LUGGAGE 5 star review on 1st April 2024

Donna Kenworthy

IT LUGGAGE 5 star review on 30th March 2024

IT LUGGAGE 5 star review on 28th March 2024

Sebastian Furgusson

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely fantastic suitcase. Loved all the extra pockets and built in lock. The wheels made is so easy to manoeuvre. Really great product, would highly recommend.”

Posted 3 hours ago

“brilliant product”

Posted 9 hours ago

“Beautiful set of luggage”

Posted 10 hours ago

“My review is the purchased item MAXPACE and not IT LUGGAGE.”

Posted 12 hours ago

“Was sent the wrong size luggage and not offered any resolution so had to return for refund which I have been waiting for over a week and nothing refunded yet. Can't call anyone and responses are delayed. Overall absolute rubbish service and this was the first and will be the last time I purchase from here.”

Posted 14 hours ago

Many thanks for your review. I am sorry to hear that you received the incorrect item. I have had a little look into this for you and can see that unfortunately, we would not have been able to re-deliver the cases in the time frame desired and therefore, a full refund was offered and accepted. Your collection was scheduled to take place on 09/04 and on the basis that this was completed successfully, you can expect to receive your refund within 10 days from this point, therefore, your refund should be processed by 19/04 - you will be notified once this has occurred. We do operate exclusively via email and I can see that we have not received any further emails from yourself since the collection, however, if you do require any further assistance at all please do not hesitate to get back in touch with our customer service team. Many thanks

Posted 14 hours ago

“Great little bag lovely colour ideal for holidays”

Posted 1 day ago

“my luggage is as described and very striking, won't miss that in the airport carousel!”

Posted 1 day ago

“Customer service was not very good. My parcel went missing, contacted IT Luggage, only to get a response a few days later for each piece of communication. Issue was never resolved.”

Posted 1 day ago

Hi Ami, many thanks for your review. I am sorry to hear you are experiencing issues regarding the delivery of your order. Please be aware that we are still in the process of resolving this issue for you, as per our email correspondence this morning. We do work from oldest to newest through the inbox, so this may be why there is a slight delay between our communications. However, I have had a little look into this for you and can see that the customer service team have responded within 24 hours, if not sooner, to each of the emails received from yourself. Please kindly advise back to our latest correspondence and we can then continue assisting in resolving this issue for you. Many thanks

Posted 19 hours ago

“Was just looking through and can across this beautiful suitcase just right for my holiday”

Posted 1 day ago

“Bought a replacement suitcase for an IT case I had owned for many years before airport ground crew ripped the handle off. Easy to search and buy online, the item arrived within 4 days well packaged. Yet to use but the luggage is high quality with lots of clever features to help with packing. Very happy with my purchase and looking forward to getting as much use out of my new case as the old one.”

Posted 1 day ago

“Luggage perfect so light to Handel”

Posted 1 day ago

“Luggage as seen in pictures. Very sturdy. Very fast delivery. Excellent service.”

Posted 1 day ago

“Strong, durable and Looks extremely elegant.”

Posted 2 days ago

“Excellent customer service when I ordered the wrong case. This was immediately credited and I was able to reorder. This case is ideal for a week’s travel and so light with lots of pockets. Love it.”

Posted 2 days ago

“I love this luggage but the first one I got was too big and so I requested a return. I paid for the next size and received it but after several emails nobody has collected this first suitcase nor have I been refunded.”

Posted 2 days ago

Hi Breege, many thanks for your review. I am sorry to hear you are experiencing issues regarding your return. I have had a little look into this for you and can see that our emails regarding your collection have been bouncing back from the email address provided by yourself and therefore, are not being delivered. Your collection has been arranged and I have now resent this email for you. Please do not hesitate to get back in touch if this is still not received through. Many thanks

Posted 1 day ago

“Came quicker than promised. Good cases. Hopefully they last.”

Posted 2 days ago

“Excellent service, arrived quickly plus they refunded my postage.”

Posted 2 days ago

“Wonderful quality at a great price”

Posted 2 days ago

“The cases are light and easy to handle especially with the excellent wheels on the case. They are hardy cases and made from recycled material which is a bonus. There are many colours to choose from and the zippers are strong.”

Posted 2 days ago

“Beautiful suitcase well made and can’t wait to use it soon”

Posted 2 days ago

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IT LUGGAGE is rated 4.3 based on 3,017 reviews