"I have ordered several of your lights recently and they are all very beautiful and I am very pleased. The last table lamp I ordered arrived on time but it was minus the gold candle covers. I enquired about this with your customer service department and a very nice young lady got in touch with me and was extremely helpful - nothing was too much trouble. She was Siobhan and she has followed this all the way through and today I had an email from her informing me that my candle covers are on their way. I thought I should let you know about this because staff like her are hard to find and I am very very pleased with all I had to do with your Company. I will be ordering more lights in the future and I will certainly be ordering from you. Many Thanks Brenda Hacker, Torquay, UK"