Bad services and cancelled client's order because they failed the collection I got two attempted collections by Ipostparcel, first time I missed it in the morning. Second time the driver was no shown during the collection time. Then I asked for a third re-collection. Then Ipostparcel canceled my order for that. That should be fine for Ipostparcel to refund all the orders that made by the clients and didn't care about their own business. But I still want to make a written complaint for the driver and the Customer Service Advisor Jade Barker. Please let me know how I could have a senior staff to discuss my case. Thanks Ms Lau Here is the reply from IPostparcel on 16/1/19 I have checked the GPS and can advise the driver attempted at your address, as the collection was attempted on two occasions, the collection has now been cancelled and the service point have advised the driver will not be collecting shipment 40617540045992. I have issued a full refund on the shipment, please allow 3-5 working days for the funds to show back in your account. Jade Barker Customer Service Advisor DHL Parcel UK Ltd Unit 340 Atkinson Way Magna Park Milton Keynes MK17 8FF