BEWARE Of What You Might Be Getting Into I merely wanted an unlock on an old iPad 3. I paid the $18 initial fee, then an additional $40 to actually start the process. Over 9 months (from late November 2018), I got nothing except empty reassurances that my order would be completed "soon". I finally got their attention when I posted a review on this site. I requested that they either unlock the iPad, or refund my payments, as outlined in their Terms & Conditions (not lost, stolen, blacklisted, serial number checked out with Apple, etc.). Well, they wouldn't unlock the iPad because "the system crashed when the iCloud infrastructure was remodeled due to a worldwide server outage throughout last year and the beginning of this year." They also said that they couldn't unlock because of the "new model and costs" for unlock activation. This was the response to my question of whether I was going to have pay any kind of 'final fee'. So, they said that they would refund my $58 within 3-7 days. Well, I didn't get that either. So, I'm reposting a review and have notified them that I will not take it down until I receive my refund. They did seem to be especially concerned about my review, as they requested it's removal in almost every reply. I won't say "Don't Use..." because I'm sure it works for some people. I was not one of them. But BEWARE of what you might be getting into.