The software was excellent and easy to use (the pre-written templates helped!). It allowed me to remotely gain acceptance/agreement from my tenant during the Covid lockdown, when I was not able to physically visit the property to carry out inspections. When I needed to contact the help desk and I found that the support was very good (although I had to email and wait for a call back, it happened within an hour). In general I would say that getting the landlord and tenant to highlight any issues and agree the inventory is much better than getting a third party to do the report (both expensive and inaccurate in my experience).