As a first-time inventory clerk, not only was I venturing into a new business but also learning how to use the platform. I struggled for the first few weeks with the speed of my reporting and the content I was providing. I contacted the help desk and Simon called me back and provided me with a full one to one telephone-based/Laptop training. Keeping in touch in the following weeks to make sure I had understood the training and implementing the tools on the platform to make my reports professional and in line with what the DPS would be looking for should a checkout be escalated. My advice is not to struggle, Simon offered support and advice that has been invaluable. He was recommended to me by a colleague in the business and I can see why. Thank you, Simon, my business is going from strength to strength.