It's the 4th order I have placed with IA and will probably be the last one. Every order had some trouble. First order (a Nelson floor lamp) arrived after 3 months, the quality of the lamp was very poor, it was ripped and badly glued. I raised a claim (it took me 2 weeks because email customer service is also poor) a second one was ordered, it arrived to the warehouse after a long wait and IA customer service told me they were not going to send it to me because the thought the quality wasn't good. They have ordered a third one which should have been arrived already 6 weeks ago but I'm still waiting, now since February, 9 months. Second order (a PH ceiling light) arrived relatively quickly but a metal piece was missing from the box. I raised a claim again and miraculously received a replacement after a while. Third order (several small items, expresso cups, cushions,  kitchen items) arrived scattered in 3 deliveries (there is no notification by the way, when an order arrives at the warehouse after an unspecified number of days your doorbell rings and you may be lucky to be at home). When I rounded up all the items I discovered one cup was missing, I have raised a claim and after a week IA customer service told me the colour I ordered isn't available so I changed it. I have received the missing cup only after I tried to post this review on TrustPilot (but they apparently managed to block it), a customer agent called me and started to deal with my claim. Last order is a stool and a Nelson ceiling light, I have placed it early July. In late September while I was dealing with all the open claims I asked if it was progressing fine.The customer service rep (still the same) was going to check. But no response after a couple of weeks. I have now discovered  my items have been re-ordered, it seems my order didn't get processed. Delivery date will be 26 Dec, let's see if I get a Xmas gift. One of the items I have ordered is in stock on their website. In summary I am not sure what works at IA, customer services takes weeks to deal with an issue, delivery is extremely long (it seems they are shipping from the moon), they always mess up something in the shipment, the quality of some of the items is not great (it does look like it's very poor chinese manufacturing). Probably just the website works, it all look nice and easy to order. It seems also they are posting fake reviews, it is very evident from the ratings, many are 1 star and then there are a few enthusiastic 5 stars.