The ease of using Interflora website is very good. I ordered anniversary flowers 4 days in advance and the order was confirmed online accordingly. Unfortunately, the flowers arrived 4 days late - too late for the anniversary. Strangely, the website confirmed that the flowers had been delivered in good time. The response to my complaint(s) were efficient and full. On investigation, it seems the fault lies with the delivery service DPD who have told me that the delay was due to excessive demand. I have marked Interflora down as the delivery service -DPD - is chosen by them and I will not be using their services again unless they change their delivery service