Tried to buy insurance for our properties in Turkey on a Saturday, phones just continually ringing out the went to 'leave a message' left 5 requests for a call back, did not receive one call! Rang again on Monday, got straight through to new sales!! Purchased the insurance one policy arrived within minutes but the 2nd policy didn't for some reason. Rang again even though I had emailed them asking to call me! Then received 10 emails with the wrong policy, back on the phone and finally I was sent the 2nd policy. I needed Dask insurance which is a different dept, so back on the phone, 4 messages left and still no call back, so I rang again, only to be told they need to email a form grrrr gave up and now purchased via Isbank.