Very poor service - spoke to 3 different people over the phone with a query about holiday cottage insurance and got 3 different answers. One person in particular appeared to only be able to talk from a script. Every question had to be "referred to underwriting", hence I had to keep ringing back with more queries when another email arrived (with more conflicting info). One person assured me that I was currently insured whilst this was happening, another told me that I absolutely wasn't insured. I have no confidence at all in these people. And I'm still waiting for "underwriting" to come back to me with more information!