Sent me the wrong product an audio interface called the U-Phoria UM2 instead of the U-Phoria UMC22, attempted to call the support team and they were unavailable. Attempted the live chat option and there were no representatives available to chat. This is at 11:54 am so within normal business hours. I've sent an email asking for a refund or the actual product I ordered, but I'm not confident that the issue will be resolved anytime soon based on the lack of available customer support. Update: I have received an email from Inta Audio first thing on Monday (two days after the initial review) (9:00am) explaining how their customer support is closed on weekends and with an offer to exchange the product via collection or to return the product for the original via post. I now have it scheduled to be exchanged tomorrow. Excellent Customer service (when available)!