I purchased a tascam DR05 to record meetings. The display went blank in the middle of the first meeting although the unit was still recording. I emailed to inform of the fault explaining that I needed a replacement for weekend work. I was told that the technical department said it had probably been dropped and the screen damaged by an impact, which it was not. I rang to explain the situation that a replacement was needed by the weekend but that was not possible. I said I'd be happy to buy another one immediately if I was told I'd be given a refund for the faulty one which I would return. I was told that there would be a 'restocking fee' payable for the return of the faulty goods if they decided it was 'my fault' that the screen went blank. I reminded the person that this new product was not fit for purpose due to this fault, so there would be no fee levied to me as the purchaser. On finishing the conversation, it was clear that who I was speaking to didn't mind or care if I bought another from them or not, so I purchased a new one from another company and it was delivered this afternoon. Components can be faulty, I've worked with audio gear for years and once in a while it happens. However a poor service is a different thing altogether. I've never taken time to air a review like this before, but was emailed to express my opinion, because apparently it matters.