They seem ok with simple orders but when it comes to a bit more complex, out of their conform zone type of orders, they are not helpful and not knowledgeable at all. They insist that they ship the goods worldwide but they know nothing about pre-shipment inspection (at least the contact I've been dealing with) and insist that i should talk to their distributor directly. Isn't it like droping their own responsibility? Just because they don't know certain regulations and can't be bother to sort it out, it doesn't mean that they can ask the customer to do the job they should do??? Even worse, they can be agressive and rude. This is what I have experieinced just now. Very poor customer service indeed.