It was a long journey. I went to their chiswick branch and someone called Des assisted me. Had it not been for Des's excellent attitude and honesty, I would not have continued my purchase after so many hurdles. I wanted to complete my purchase through Klarna 3 months interest free option as advertised on their website, yet when I spent over an hour finalising my purchase, the store had no facility to complete the Klarna purchase and it had to be done online as it had not yet been installed in their store systems. Online experience was not without hurdles as a wrong item was sent to me and I had to return the wrong item before getting the correct one. Thus I have to make a trip to one of their branches to have my product replaced at my expense. The agent sent me a £10 off voucher for my next purchase, what makes you think I'll be shopping with you again? I've purchased from other motorcycle retailers, but infinity was not a smooth experience. 3 stars only because products are good, which I had purchased due to good online reviews from YouTubers and bloggers