i had ordered a caberg helemt online and was sent a damaged helmet where the buckle wasnt working at all and i asked for a replacement. I was told to bring the helmet to one of their showroom to be inspected. if i seriously intented to make a trip and back from their showrooms then i might as well have gone to one to buy it and not bought anything online...... defeats the whole concept of '' online commerce''. it should have been their responsibility to have it couriered back and deal with it. Shame that you have lost not one but 4 loyal customers.... ( myself, my dad and 2 siblings)