On the plus side they were very friendly and helpful before my survey and the survey was arranged and took place very quickly. They were also cheaper than other surveyors and cheaper than if I'd booked the surveyor who completed my survey directly. However I wouldn't recommend them because the surveyor never contacted me during the survey like surveyors usually do and I didn't get answers to the questions I had raised before the survey. I would have liked the opportunity to ask and discuss things on the day. Because they're the middleman I feel I didn't get as good a service as I would had I booked the surveyor directly. I'd advise pay a bit more and have a direct line to your surveyor. The report was sent over a week later (so 2 weeks after the survey) and then only because I had to chase them to chase the surveyor. They kept saying it would be uploaded on X date then the date would pass and still no survey and no update so I had to keep calling. They should have chased the surveyor for me.