Customer service is shocking, unable to get through to anyone even with two managers direct contacts, complaint opened in 13 Nov 17, still no reply or resolve mid Feb 18. Boiler plumbed in with water flow the wrong way, Multiple cancelled appointments on the day of appointment, never on time, left mess and un finished work, over100 hours of phone calls and 40 hours taken off work for no one to turn up or people that can not complete work. People arriving with no appointment booked, engineers not informed before arrival and over booked. No ombudsman signed up to so no one monitoring or regulating customer service. My personal experience with this company leaves a lot to be desired and I wouldn't recommend. Not the cheapest company we had offered but give impression of big company policies and customer services, looking in to them now I see a lot of customers with the same issues. Always leave positive reviews when possible so all I can say, engineers always polite and try to be helpful.