I went to great lengths to explain to [Staff Member] about the access limitations to my house which wouldn't allow a large furniture truck. Even sent him photographs and guided him to find us on Google Earth. All to absolutely no avail, I might as well have been talking to the wall in the office, the notice he took. The company has refused to acknowledge my e-mails and calls since, and what is even worse, a couple of items got broken (which is why we pay insurance). They have refused to give me their Insurer's details... one has to wonder if the insurance funds were actually paid on by Imove. I am out of pocket by having to hire at very short notice, local transport to shuttle my stuff from the main trunk road up to my home. The actual movers who were sub-contracted by Imove could not have been more helpful, but the reality is no way could they get to my house with their Road-train truck. The IMove company is just a front desk, there is no substance behind it and the level of service once they have your money is diabolical. Trading Standards will be informed, certainly with regard to the apparent non-payment of the Insurance fee.