“Big mistake to have used them. They Totally underestimated how much stuff we had and we ended up paying double of the quote! They are a third party company using a service of another company.
I wish they had sent a surveyer to double check what was been quoted on to ensure the quote was accurate.
I am still waiting for the break down of the extra charge although my move was almost 4 weeks ago and still no news.
This is by far the worst moving company I have ever used! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎”
Posted 2 years ago
The removal quotation from Germany back to the UK was based on a list of items to be moved supplied by yourself. The volume calculator excel spread sheet totaled 900cuft/25.5 cubic meters. The calculator applies average volumes to the items in the list ie 3 seater sofa 60cuft, double bed 60cuft, bedside table 5cuft, and usually if fully completed and all items to be moved listed gives a very good indication of the volume of a move.
We based our quote on the calculator completed by yourself, so we did not in fact underestimate the volume of the goods to be moved, rather we based our quotation in good faith on a list supplied by you.
The volume collected was 54cubic meters which was over double the volume advised and quoted for. The charge was fully explained to you at the time of the removal when we established the final volume.
Our subcontractor went out of their way to get your house packed and moved in time, despite the extra packing and collecting from a 2nd floor which was also not advised or quoted for. They had to divert another truck and crew from Brunswick to assist with the packing and loading on day two.
We collected and packed in Hamburg on the 4th April, finished packing and the 5th April and delivery to your UK residence was on the 6th April, as far as we are aware with no damage.
On reviewing the facts surrounding your removals we believe your allegation of worst removal company is unsubstantiated.
Imove International Removals
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