They are nice and friendly. They will answer your questions at no extra cost after the advising session, and they do not pressure you to buy their services after advisement. However, I recommend that they get more updates about the effects of covid-19 on travel, as we double-checked with Border Force and they told us that moving to the UK was considered non-essential travel as long as the restrictions are in place. Otherwise, their advice is clear and accurate. You will receive a very well presented document summarizing your advice and next steps after the advising session.