"I very disappointed with ias. We retained there services back in June, we had a different case worker then they took our 1500 pound at that time. Our plan and goal was to apply for a spousal visa for the UK on our return from a cruise in mid October. We had responded to many questions prior to this. We were then informed that our caseworker was changing. We reached out to her no response eventually after a week or so she did indicating she had been sick. Then she informed us she knew nothing of our case she had no documents that had been previously submitted. She requests the documents be resent to her so we do we also established that my husbands application would be filed at the beginning of Nov. We heard nothing so I reached out to her again she tells me she needs the original documents to be mailed to her which I do and they arrive on 11/6/18 _ I have the receipt of who signed for them . I send her an email and ask did you get the documents and do you need anything else if so let me know so I can send you the information quickly. ... again no response the next week I send 2 more e mails no response. So eventually I send an e mail to her supervisor, who says Nasreen is working on the application, Nasreen then asks for my credit card information so she can submit the application.... Yes I think this is good then the bomb shell at 4-15pm on Friday 16th November she can not submit the application as she does not have certain information and I had redacted the bank account # from the statement which the UK government will not process without, she also stated she needed my 2 passport photos which were in the packet I sent to them.
So my gripe is my caseworker does not effectively communicate does not respond to e emails , does not follow through on what she says she will do, has missed her won deadlines, does not look at the documents sent to her on arrival , then at the 13th hour shifts the issue back to the client. They have done nothing for 1500 sterling pounds. I sent her an email yesterday and asked her to call me when she got to the office - did not happen I have called numerous numbers but they say they are no longer in use. I called the Leeds office and was told she was with a client , I have requested a call back from Nasreen today. Nasreens supervisors are aware of my dissatisfaction and neither has called or reached out to me they are Saimah Razzaq and Houri zadedi. I have told them that I ideally would like my money and documents back but if that can not be done I want my husbands application to be filed successfully this week. I have sent further email over the weekend and further documents for review. Again no response from anyone. Now I am held captive as they have the documents passport photographs etc and the money"