We rented a cottage for Imagine Ireland in Spanish Point, County Clare (Property Number 9792). The house was fifty dirty, uncared for, unmaintained, broken showers, broken crockery, dirty saucepans etc. Out of date fire extinguishers (by 13 years) and out of date fire alarm (by 4 years). We did manage to recoup our electricity money of 70 Euro but that wasn't without it's battles. We have been in contact with Imagine Ireland about 5 times about the property and they simply don't do anything productive. The final response came today and basically we can take the matter up with a third party but they feel they've done enough - the sum total of nothing is simply not sufficient. I strongly urge you NOT to use Imagine Ireland - you will not receive any customer care once they've received their money, they immediately refer to contracts and take no responsibility. It would have been beneficial if I'd read reviews like this before I'd booked the holiday through Imagine Ireland as I'd never have used them. Ireland is a beautiful country filled with beautiful towns, people, scenery, pubs, beaches and holiday homes but DO NOT book your holiday through Imagine Ireland - they are HOPELESS.