Please, please, please look on trip advisor and take the complaints to heart before booking with them. Sure there are people who enjoyed their holiday and that's great but if anything goes wrong - forget about getting told anything other than 'there's nothing we can do about it' once they have your money. The rather hefty booking fee is supposed to include them inspecting the properties to make sure they meet the descriptions provided when the customer makes their booking. However they refuse to do anything about it if the description is lacking or significantly different that what is provided. Please note that as far as I can tell they have ZERO accreditation in Ireland, or in Britain as a travel agent. There is virtually no chance them resolving a complaint or actually refunding and no way to make them do so unless you take them to small claims court. They literally told me to get my lawyer when I tried to reach a resolution with them (one I thought was really fair - to compensate us 30 euro for a series of mistakes and several days gone from our 'holiday'.) They wasted several days of my 'holiday' time involving me in their mandatory complaints procedure which resulted in us being downgraded from a 3 bedroom to a 1 bedroom unit listed at 65 percent of the price we paid for, and a refusal to compensate us for the difference in price. However when they 'offered' to move us to another place they demanded we pay them even more than we already had (even thought that one was also listed as less expensive than the one we paid for). This has been the worst holiday experience of my life. AirBnB has excellent customer service, or use an agent accredited in the country you're renting. Oh and they also record phone conversations without your consent. But you do have a right to request any and all documentation they have regarding your business with them and they must provide it according to British/EU law.