Teri
Quick to produce canvas but don't appear to have checked it as the image is too dark and way too many lights poking through so can't see the picture behind. Image needed illuminating from behind to enhance photograph not poke through the canvas. Battery compartment feels cheap and difficult to open up. Couldn't have quality checked it or would have noticed all this this. Hanging hook was also missing initiallyLack of communication to resolve so unfortunately would like a refund as have lost faith in getting what I described I wanted for a dark area in the hallway. Will drop it off to you.
Helpful Report
Posted 4 years ago
Thank you for your feedback. Unfortunately we have simply produced exactly what you commissioned from the image you provided - if we'd have known you wanted the image lightened we could of course have done so for you. With regards to the lights feedback, all our canvases have lights through the canvas and have 20 bulbs which is clearly stated on our website and is what we produce unless asked otherwise. With regards to backlighting we were never aware you required this and would have immediately advised that we don't make back lit products. We have a strict quality control process and the hanging string was left off due to the previously discussed option to increase the overall size by way of a tray frame, which would require a different hanging system. When this was not further requested by you the hanging string was immediately added before you took the product away. We are very sorry that you aren't totally satisfied but we are sure you can appreciate we aren't able to offer refunds on commissioned products that aren't faulty. Thank you of your understanding.
Posted 4 years ago
Illuminated Canvas is rated 4.86 based on 137 reviews

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