Rather unexpectedly after a weekend away and during a very cold spell, my boiler decided not to work. There were various error message readings and despite our own attempts, we couldn't get things going again. I'm a new home owner and didn't know who to contact. However, I'd heard about Ignite and decided to get in touch. From my very first call, the team were incredibly helpful and responsive. The admin team (Ashleigh and Rebecca) arranged an engineer within a day, who came and identified the main issues. Parts were ordered and a different engineer returned the following day to rectify my system. Both engineers (Rob and Tony) were polite, helpful, took time to explain and demonstrate the problems. They were punctual and very tidy and I was happy to leave them in my house whilst I nipped to the shops. I will have no hesitation in using Ignite again for all my boiler issues and will happily recommend to others.