I bought a ceramic radiator that stopped working and reported it As faulty. Tried ringing but after clocking up a large phone bill on their premium rate line got no where so resorted to emailing customer services. They have so far booked two collections with Yodel on specified dates but on each occasion, despite being in all day, they failed to show sending the same message on their tracking system that “we. came to collect your parcel but it wasn’t ready fir collection”. I had tried on two occasions before the second date to get IdealWorld to pass on directions and a contact Number but it clearly didn’t happen. Returning faulty goods is a nightmare particularly given it is always someone different you have to deal with in customer services. I certainly won’t be dealing with this company again.