The products arrived as described and did not take to long to arrive, although I received no tracking information for a costly order for a 32 channel NVR and Motorized IP camera. The sales service was poor really to be brutally truthful. I had hoped for some video or screen shots, all conversation felt asynchronous, even live chat I’d be waiting ages for a response. Email took time too. I asked about a door cam compatibility and was told it would be checked and responded to by email to see if compatible with the uniview. Never found out. There was a good 5MP article sent to me which was a good read. But this doesn’t account for the poor sales support. The website is easy to use but hides prices which is disappointing but like this on all similar websites. Also the product spec is unclear for the unvr304-32ep the data sheet says 12mp and site says 8mp. But I have more faith in the data sheet. I would have loved to seen an article on differences between cams web browser and app interfaces between brands. I’m still not sure about ordering the door cam as am worried if I were to order and it didn’t work - the support would be as bad as the sales support. Not impressed at all by the team. The HDD I opted out of, as a fan of reading articles and research, noise, failure rate, specifications, hdd guarantee, here your not given a choice. Not a fan of pot luck. Then the last tick - is that I check today and only go and find out there’s a 8% discount now. Literally a week after purchasing; well annoyed with my first order of £553. I don’t think I would buy again unfortunately and I want a few IP cameras. So between very good and very poor I would be rating poor to acceptable with slightly more towards poor.