I purchased Hikvision junction box which actually did not fit the camera as per Hkvision manual so I decided to return it. I spoke with a lady from Sales team and explained that I wanted to return the item. She said that someone would call me back about that. It never happened. a few days later I decided to remind the sales team about my return request and sent an email about that. No-one replied to me. So I ended up with unwanted and useless item. I can live with that but will never ever take advantage of that seller. They are very unreliable. Will never recommend to anyone. I prefer spending more money with other sellers which are reliable and responsive to their clients.