Where to start! Usually, I wouldn't leave a comment even if I haven't received a standard service as things do go wrong on occasions which is fair enough. However, on this occasion dealing with i7pro, was the worst experience I ever had! My issues with the company has been since day one. On the 24th of February, I emailed the seller and requested further information, on the product and never received any response! This should have been the point where I should've have decided to withdraw my interest and never proceed with the purchase. However, I made the mistake and did purchase the earpods as I wanted them for my wife. After the purchase, I emailed i7pro at least, on 3 separate occasions enquiring about the ear pods and took 8 days, for the company to reply back. Jacob who wrote back, sent me a copy of my order which I already had and advised it will be delivered soon but with no estimated date. Eventually, on the 6th of March, I received the earpods but guess what! The box was scratched, damaged, no instructions were included, no charging cables and nor the adjustable earpiece were included either. on the 7th of March, I emailed back enquiring about the condition of the earpods , and I received an email, from Jacob, on the 8th of March, apologising and advising that, I might have been sent a returned (used) ones and a refund will be issued straight away! I emailed back on the same date and requested further information on when the refund will likely to be and if I need to do anything from my end and so far, I am still awaiting for an answer! Personal opinion, don't waste your time or breath. it's not worth the hassle. The same earpods can be purchased from wowcher "BRAND NEW" for £38.95!