I would have left zero stars if I had the chance. I purchased a course over the phone, (which had a terrible connection because I don’t live in England) and through the in/out connection I heard I had 19 days to return the course if it had not yet been started. After asking questions about teaching in Spain, and when the school year would start, I was told I should “Google it” (ridiculous). I then wanted to return my course after realizing I would not have enough time to confidently move across seas, and was told I could not be refunded. England is 6 hours ahead of me and so they close 6 hours earlier. The website should state their phone hours apply to ONLY European time. They are also closed on weekends, so there’s no way of calling them either. Instead on giving me a refund of $340 they’ve lost the future business of my friends who plan on coming with me! Never use I-to-I!